Shipping policy
GENERAL INFORMATION
**We currently offer both Domestic shipping within the USA and International Shipping to applicable countries**
All orders are shipped via USPS.
All orders take a standard 1-3 business days to process, not including weekends regardless of method of shipment elected.
DOMESTIC ORDERS:
Standard First Class Shipping: $6.99 Flat Rate/ $3 for small Accessories
Priority Shipping: $9.99 Flat Rate
Shipping Delivery Times:
USPS Standard First Class :4-7 Business Day Delivery. Plus 1-3 Business Days of Processing.
USPS Priority: 2-3 Business Day Delivery. Plus 1-3 Business Days of Processing.
INTERNATIONAL ORDERS:
Standard First Class Shipping: $22.00 Flat Rate
Priority Shipping: $35.00 Flat Rate
USPS Standard First Class:14-30 Business Day Delivery.
USPS Priority: 10-14 Business Day Delivery.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 7 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take 7 business days, Expedited orders can still take up to 5 business days, and Rush orders can still take up to 3 business days to process. This is just an estimate and doesn't include weekends or holidays.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from Florida Girl, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
****USPS shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by your carrier. The customer is responsible for paying this, not Florida Girl.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Florida Girl does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.